FixRally Privacy Policy
Effective October 25, 2026 · Version 2026-10-25
FixRally is operated by RLHF Labs LLC, a Nevada limited liability company, 5416 Spring Mountain Rd, Unit 103, Las Vegas, NV 89146 · support@fixrally.com
Page: fixrally.com/privacy
1. What this policy covers
1.1. This policy explains what personal information RLHF Labs LLC ("FixRally", "we", "us") collects through FixRally, why, who we share it with, how long we keep it, and your choices.
1.2. It covers the FixRally apps for iOS and Android, app.fixrally.com, fixrally.com (including public profile pages and referral link pages), and our emails, push notifications and text messages.
1.3. It covers everyone: pros, Members, Vendors, and customers who open a referral link.
2. The short version
- We do not sell your personal information. We do not share it for cross-context behavioral advertising.
- We use no analytics SDKs, no advertising or tracking SDKs, and no cross-app tracking.
- We do not share mobile phone numbers or SMS opt-in consent with third parties or affiliates for marketing or promotional purposes.
- Questions you ask FixRally AI are sent to Anthropic to generate the answer (section 7).
- Photos are stripped of location and other hidden data on your device before upload (section 5).
- You can delete your account in the app or on the web (section 12).
- FixRally is only for people 18 and older.
3. Information we collect
3.1. Information you give us
- Account: name, email address, password (stored only as a secure hash, never readable), account type, and the version and time you accepted our terms. If you sign in with Apple or Google, we receive the name and email they share with us; Apple may give us a private relay email instead of your real one.
- Phone number (pros): optional. Used for text notifications if you opt in. It is never a login method.
- Business and profile (pros and Vendors): business name, logo, business address, service area ZIP codes, trades, prices, past projects, profile and cover photos, team members, and anything else you add to your page.
- Content: posts, questions, answers, comments, stories, photos, video clips, reactions, recommendations, saved items and folders, group activity, and links or screenshots you share into FixRally from other apps.
- Messages: direct messages and chats inside FixRally, including chats about a lead.
- Referrals (from pros and Members): when you create a referral, the job details you enter, such as the trade, the area, notes and photos. We also record the referral's status, quotes, which pro was chosen, and the fee the two users agreed and whether it was marked paid.
- Reports and support: reports you file, blocks and mutes, appeals, and anything you send to support@fixrally.com.
3.2. Information from customers on a referral link page
- Customers give us their own details. On the referral link page, the customer enters a first name, a mobile number and, optionally, an email.
- We record that the customer agreed to the Customer Terms and this policy, with the version and time.
- If the customer opts in to texts, we record the consent details in section 8.5.
3.3. Information collected automatically
- Device and log data: IP address, device type, operating system, app version, time of requests, and error logs. Our hosting providers may log IP addresses for security.
- Push token: if you allow notifications, a token that lets us send push notifications to your device.
- Activity: logins, posts, answers, referrals and invites. We use these to run features such as reputation, lead ranking and invite tracking.
- Location: only the ZIP codes and areas you give us. The app does not use your device's GPS location.
3.4. Information from other sources
- From other users: when someone mentions you, recommends your business, rates your work, sends you a message or reports you.
- From our phone-number lookup: whether a number is mobile, landline or VoIP (section 8.4).
4. Cookies and similar technology
4.1. fixrally.com and app.fixrally.com set no tracking cookies.
4.2. When you sign in on the web, your sign-in is kept in your browser's local storage so you stay signed in. Signing out removes it.
4.3. We do not use analytics, advertising or tracking tools on our websites or in our apps.
5. Photos and video clips
5.1. Photos are re-encoded on your device before upload. This removes EXIF metadata, including GPS location, camera details and the time the photo was taken. We store only the re-encoded photo, in Cloudflare R2.
5.2. Video clips are stored and played through Cloudflare Stream. Playback uses signed links that expire.
5.3. Who can see a photo or clip depends on where you post it and the visibility you choose.
6. How we use information
- To run FixRally: create your account, show your profile and posts, deliver messages and notifications, run groups and folders, and show you local content.
- To run referrals: pass a customer's request to pros, show pros' responses, share contact details at the right time, and keep ledgers and statements.
- To keep FixRally safe: check phone numbers, detect fraud and fake referrals, review reports, remove content, ban accounts, and keep records so banned people cannot return.
- To answer AI questions (section 7).
- To communicate with you: account notices, referral updates and replies to support requests.
- To fix and improve FixRally, using error logs and our own database records. We do not use third-party analytics.
- To follow the law and enforce our terms.
7. FixRally AI
7.1. When you ask FixRally AI a question, the text of your question is sent to Anthropic's API to generate the answer. AI content is labeled "FixRally AI".
7.2. Under Anthropic's commercial terms and privacy center, inputs and outputs sent through its API are not used to train its models by default, and are deleted within 30 days. Anthropic may keep them longer when needed to enforce its usage policies (up to 2 years) or when the law requires. Sources: https://privacy.claude.com/en/articles/7996868-is-my-data-used-for-model-training and https://privacy.claude.com/en/articles/7996866-how-long-do-you-store-my-organization-s-data
7.3. Do not put a customer's name, phone number or address in a question.
8. Text messages (SMS)
8.1. The program is FixRally referral and account notifications, sent from +1 702 935 3351. Full terms: fixrally.com/sms.
8.2. Customers. When a pro creates a referral, FixRally sends nothing to the customer. The pro shares the link from their own phone, by text, WhatsApp or email. On the link page, the customer may tick an optional, unchecked box: "Text me updates about this referral at this number. Msg & data rates may apply. Reply STOP to stop, HELP for help." Only after that do we send a confirmation text, followed by up to 5 messages about that referral. We send no reminder or other text before the customer opts in. If a link is not opened, only the pro is reminded, by push notification or email.
8.3. Pros. Pros opt in separately with an unchecked box in the app. The phone number is optional and never a login. Pros receive up to 10 messages per week.
8.4. Number checks. Before we text a number, we check it with Telnyx Number Lookup. VoIP and landline numbers cannot receive our texts. The referral page still works by web and email.
8.5. Consent records. We record the disclosure version, the time, the phone number, the IP address and the page where the opt-in happened, and any opt-out. We keep these records for 4 years after the last message to that number.
8.6. Reply STOP, STOPALL, UNSUBSCRIBE, CANCEL, END or QUIT to stop all texts (we send one confirmation), HELP for help, or START to resume.
8.7. We do not share mobile phone numbers or SMS opt-in consent with third parties or affiliates for marketing or promotional purposes. SMS opt-in data is shared only with the service providers that deliver the messages for us.
9. How we share information
9.1. With other users, as the product works
- Your profile and posts are shown according to the visibility you choose: Public, Pros only or Connections. Public pages appear on fixrally.com and may be found by search engines.
- In a referral: pros who respond see the customer's first name and the job details. The customer's mobile number and email are shared with a pro when the customer chooses that pro. A pro's contact details are shown to the customer when the pro responds.
- In lead chats, phone numbers, emails and addresses typed into the chat are masked from the other side. We keep the original message for disputes.
9.2. With service providers
These companies process information for us, only to provide their service to FixRally:
| Provider | What they do for FixRally |
|---|---|
| Supabase (US) | Database and sign-in |
| Cloudflare R2 | Stores photos |
| Cloudflare Stream | Stores and plays video clips |
| Vercel | Hosts our websites |
| Telnyx | Sends and receives text messages; checks a phone number's line type |
| Resend | Sends email |
| Anthropic | Generates FixRally AI answers |
| Expo, Apple Push Notification service, Google Firebase Cloud Messaging | Deliver push notifications |
| Apple and Google | Distribute the apps; Sign in with Apple and Google sign-in, if you use them |
Stripe will process payments, payouts and identity checks only when paid features launch. We will update this policy before then.
9.3. Other sharing
- For legal reasons: to comply with law or valid legal process, to protect anyone's safety, to prevent fraud, or to enforce our terms.
- Business transfer: in a merger, acquisition or sale of assets, information may pass to the new owner, who must honor this policy.
- With your consent in any other case.
9.4. No sale, no sharing for advertising
We do not sell your personal information. We do not share it for cross-context behavioral advertising. We do not track you across other companies' apps or websites.
10. Private messages and staff access
10.1. Private messages are not end-to-end encrypted.
10.2. Our staff do not read private messages unless a message is reported. When one is reported, staff see the reported message.
10.3. Database administrators can technically access stored data, including messages, to maintain and secure the service.
11. How long we keep information
| Information | How long |
|---|---|
| Account, profile, content and messages | While your account is open; deleted after account deletion (section 12) |
| Stories | 24 hours, unless saved |
| SMS consent and opt-out records | 4 years after the last message to that number |
| Moderation and safety records (reports, decisions, bans) | As long as needed to keep FixRally safe and handle claims |
| Referral records | Kept after deletion with personal identifiers removed, because other users' ledgers rely on them |
| Records the law requires us to keep | For the period the law requires |
| Copies in provider logs and backups | Up to 30 days |
12. Deleting your account
12.1. Delete your account in the app (Me › Delete account) or at fixrally.com/account/delete.
12.2. Right away: your open referrals are withdrawn and your content is hidden from everyone.
12.3. For 7 days you can restore your account. The grace period restores the account only.
12.4. After 7 days we delete your account and content, including your photos in Cloudflare R2 and your clips in Cloudflare Stream. An hourly cleanup job removes the media files.
12.5. Residual copies in provider logs and backups may remain for up to 30 days.
12.6. We keep longer: records the law requires us to keep; SMS consent and opt-out records (4 years); moderation and safety records; and referral records with your personal identifiers removed. Messages you sent in conversations with other people may remain visible to them, shown as from a deleted account.
12.7. Customers without an account can ask us to delete their information by emailing support@fixrally.com.
13. Your rights
13.1. Anyone can ask us to access, correct or delete their personal information, or to receive a copy in a portable format, by emailing support@fixrally.com.
13.2. We will confirm your identity before acting, usually by checking that you control the email or phone number on the account or request.
13.3. You can also edit your profile in the app, choose who sees each post, block or mute people, turn off push notifications in your phone settings, and reply STOP to any text.
14. California residents
14.1. This section is for California residents under the California Consumer Privacy Act, as amended by the California Privacy Rights Act.
14.2. Categories we collect (past 12 months), with sources and purposes in sections 3 and 6:
- identifiers: name, email, phone number, account ID, IP address;
- customer records: contact and business details;
- commercial information: referrals, quotes and agreed fees;
- internet or other electronic activity: activity in FixRally and logs;
- general location: ZIP codes and service areas you give us;
- audio and visual information: photos and video clips;
- professional information: trades and business details;
- inferences: reputation and lead ranking within FixRally;
- sensitive personal information: account log-in credentials (email and password), used only to let you sign in and keep your account secure.
14.3. Disclosures. We disclose these categories to the service providers in section 9.2 for business purposes, and to other users as described in section 9.1.
14.4. No sale or sharing. We do not sell or share personal information, as California law defines those terms, and have not done so in the past 12 months. We have no actual knowledge of selling or sharing information of anyone under 16.
14.5. Sensitive information. We use sensitive personal information only for purposes the law permits, and we do not use it to infer characteristics about you.
14.6. Your rights:
- right to know what we collect, use and disclose, and to get a copy;
- right to delete;
- right to correct;
- right to opt out of sale or sharing (we do neither; if your browser sends a Global Privacy Control signal, we treat it as an opt-out request);
- right to limit use of sensitive personal information (we already limit it to permitted purposes);
- right to non-discrimination: we will not treat you differently for using these rights.
14.7. How to ask. Email support@fixrally.com. We will verify your identity by matching information we already hold. An authorized agent may ask for you with your signed permission; we may ask you to confirm your identity directly.
14.8. Timing. We respond within 45 days. If we need more time, up to 45 more days, we will tell you why.
15. Nevada residents
15.1. We do not sell covered information as defined in Nevada law (NRS 603A).
15.2. You may still send a request to opt out of any sale to support@fixrally.com. We will respond within 60 days.
16. Residents of other states
If your state gives you privacy rights, such as access, correction, deletion or opt-out, email support@fixrally.com to use them. If we decline your request, you may appeal by replying with "Appeal" in the subject line.
17. Security
We use encrypted connections, access controls, and limits on who can access data. No system is perfectly secure. If a breach affects your information, we will notify you as the law requires.
18. Age
FixRally is only for people 18 and older. We do not knowingly collect information from anyone under 18, including children. If we learn that someone under 18 has given us information, we will delete it. If you think a minor is using FixRally, email support@fixrally.com.
19. Users outside the United States
FixRally is a US-focused service. If you use it from outside the United States, your information is transferred to and processed in the United States.
20. Changes to this policy
If we make a material change, we will tell you in the app or by email before it takes effect, and update the version and date at the top.
21. Contact
RLHF Labs LLC (FixRally) 5416 Spring Mountain Rd, Unit 103, Las Vegas, NV 89146 support@fixrally.com